Terms and Conditions

When you use, access or browse this website, you acknowledge and agree to being bound by the terms and conditions which are detailed in this document, normally referred to as “our terms”. In addition, you adhere to all of the laws and regulations contained in these Terms and Conditions. The user who is completing the Individual Taxpayer Identification Number (ITIN) form is hereinafter referred to as “the applicant”. The terms “we”, “our”, “us” and “the company” refer to TaxGov SL, CIF B42759068, the company that provides the services offered through usa.taxgov.org.

TaxGov SL provides paid professional assistance with ITIN applications, including Form W-7 preparation, application review, guidance on supporting documents and services available to it in its capacity as an IRS-authorized Certifying Acceptance Agent (CAA). TaxGov SL does not issue ITINs. Only the IRS can approve an ITIN application and issue an ITIN. TaxGov SL is a private company and is not part of, or affiliated with, the IRS or any U.S. government agency. The official IRS Form W-7 and its instructions are available free of charge from the IRS.

General Information

The following requirements of information provided by the customer are recorded as personal information in the secure database of this website: name, place of birth, date of birth, passport number, expiry date, date of issue and type of support document, email address, postal address, telephone number, connection log, information about the IP connection, cookies and payment record. For more information regarding this section, visit our Privacy Policy.

The applicant must never: provide false or incorrect information; omit information that is required on the online application form, or be considered unsuitable to complete the application process or may not comply with the eligibility requirements or otherwise ignoring or changing the registration procedure. If this, or any of its different variables occurs, the company reserves the right to cancel or delete the applicant’s data.

Use of Our Website

The taxgov.org website and any of its related services only applies to personal use. Our company is a private company and does not have any type of affiliation with the Government of United States. On the other hand, users of this website will respect its property and will not re-use, copy, change or download any of it, in part or fully, for commercial use.

Content of the Service

The applicant agrees with the conditions specified herein. The methods relating to the conditions of supply of this website are solely defined by TaxGov SL. Bear in mind that the conditions described may be modified, altered or changed at any time for technical reasons, security reasons or those outside the scope of the service.

Our Service

Our function consists of preparing and reviewing ITIN applications on behalf of the applicant before they are submitted to the IRS. We collect the information provided by the applicant, help complete Form W-7, review the application and supporting documents, and, in our capacity as an IRS-authorized Certifying Acceptance Agent, carry out the steps available to us in that role. By using this service you become our customer and the conditions described apply to you. Our responsibility is limited to the receipt, preparation, review, help and support in relation to the ITIN application; the decision on whether to approve an ITIN and issue it rests solely with the IRS.

When you send us your application and it is accepted, you will receive an email in which we will notify you of said acceptance. Given the characteristics of the order, it will be carried out as soon as possible. The request, processing and acquisition of an ITIN is a fully personalised service for the customer. From this precise moment the contract is formalised between you and ourselves, being a valid, current and binding legal transaction.

Our service consists of assisting applicants with the preparation and review of United States ITIN applications (Form W-7). Our team will help prepare the application for submission to the IRS. Our services include, amongst other things: a detailed check of all of the answers provided, translation of the information, assistance when completing the form, checking that the supporting documents are complete, and a grammar check.

The governmental authorities are authorised to request additional documentation, if necessary, which we will in turn request from you. This documentation can relate to various factors that are not dependent upon our company, and in our work as agents we will ask you as the customer. You agree to send said additional documentation to us to be able to complete your application within the time period stipulated by the IRS. Otherwise, your application will expire, due to the failure of your obligations as a customer, cancelling the application without possibility of a refund of any of the amounts paid given that there is no error, omission or fault attributable to our company.

Our work will, as far as possible, be to provide you with accurate and clear information to ensure you obtain your tax number, in due form and on time. You must bear in mind that the criteria is general and variable, depending on the relevant authority who may change the requirements. Our work will be to inform you promptly of any changes that may occur.

Obtaining an ITIN solely depends on the IRS, so we cannot guarantee under any circumstances that it will be issued or that it will be issued on time. The fees paid to our company are for the preparation, review, management, help and support of the application, and never for issuing an ITIN.

Fees

Fees include the charges for our service and any amounts charged by the competent authority. If a courier service is required, it will be paid for by the customer. Amounts paid to third parties or to the competent authority on your behalf are not refundable.

The cost of the service depends on the option chosen. The applicable price is shown on screen before payment and is the amount you agree to pay when you confirm your order.

Refunds, where applicable, are governed by our refund policy. Amounts paid to third parties or to the competent authority on your behalf are not refundable. Any dispute regarding fees or refunds should be raised with us at [email protected].

Before making a payment for the ITIN Number, you will have the opportunity to check all the details you have provided on your screen and make the appropriate changes if necessary. If you have made any errors, it is important that you correct them before proceeding. Once you have confirmed the details, you will be required to proceed with the payment.

By contracting our services, you are accepting this terms and conditions policy and are agreeing to be bound to Merchant of Record TaxGov SL, which is assuming a series of administrative responsibilities and is responsible as the entity which processes the applicant’s payments made through usa.taxgov.org, including taxes, compliance risk, refund requests or any other dispute. TaxGov SL is a company based in Spain, with registered office at Av Jaume I 95 1, 08226 Terrassa, Barcelona, Spain, and CIF registration number B42759068, [email protected]. The Merchant of Record ensures that all digital transactions are encrypted and protected by high-tech firewalls and physical security, managed with precision and in full compliance with Legal Regulations.

Limitation of Liability

The authority issuing the documents will make the decision in relation to the submitted application. As we have already pointed out, additional documentation may be required for the processing of the tax number. Likewise, the authority may reject any application with or without a reason given. Our company does not issue ITIN numbers, and consequently, we cannot guarantee these will be obtained. For this reason, we recommend you apply in good time. Our company takes no responsibility for costs related to delays or rejections under any circumstances.

The work of our company, and for which every effort will be made in every respect, is the processing of applications ordered by the customer. At no time will it be liable for possible delays, justified or otherwise, by the government authorities in their acceptance of the application. Neither will it be responsible for possible extra costs which may arise from managing the tax number application.

Our company will carry out the necessary procedures to obtain your ITIN number, always completed under the instructions given by the customer on the questionnaires which are filled in and submitted with the application. Any contractual error, omission, or lack of good faith will not apply to TaxGov SL under any circumstances.

The disputes that may arise from this agreement will be governed by Spanish Law and through the acceptance of this, you agree to submit to the exclusive jurisdiction of the courts situated in Barcelona.

Our company will not be partially or fully responsible for errors, omissions or delays in relation to necessary third parties, such as postal or courier services used to deliver the ITIN application to the IRS. In the event of any problem or delay with a third-party carrier, the applicant must be aware that our work is to prepare and dispatch the application to the IRS on their behalf, and we cannot be held responsible for delays caused by third parties outside our company.